In the unlikely event that you choose not to move forward with treatment after you have obtained a Proceed Finance loan, you must initiate a cancellation request, as Proceed Finance has already paid your provider for your planned treatment. Proceed Finance borrowers have two options to request a refund.
Work with your provider
Discuss your cancellation request with your provider if you no longer want to receive or complete treatment. Once you and your provider have agreed on the amount owed for services, your provider will initiate the refund process with Proceed Finance to remove the unused funds from your loan.
Work with Proceed Finance
Proceed Finance will initiate a refund request on your behalf if you provide written notice to both Proceed Finance and your provider. Once Proceed Finance receives written notification, we will coordinate with your provider to process your request. Please submit the following information in writing:
Your Provider's name and address
I, (your name), hereby wish to cancel all future treatment and request a cancellation of my Proceed Finance loan. Please process my cancellation within five (5) business days after receiving this notice.
Your Signature
The date
Your printed name and address
Next, make two (2) copies of your written request.
Send the Original via mail, fax, or email to your provider.
Send Copy 1 to Proceed Finance through one of the following methods:
Email: refunds@proceedfinance.com
Fax: (866) 475-0051
Mail: Proceed Finance, Attn. Refunds, 425 Fallbrook Boulevard, Lincoln NE 68521.
Keep Copy 2 for your records.
Please be advised that your provider can submit proof of services documentation to Proceed Finance if they believe no refund or a partial refund is due.
Note that you are still responsible for making loan payments prior to the resolution of any refund claim and will still be responsible for any remaining loan balance at the conclusion of the refund process.
If you have additional questions about Proceed Finance's refund process, please call us at (844) 272-7587, 7 a.m. to 7 p.m., Monday through Friday.